FAQ
ORDERS & PAYMENTS
When will I be charged? You are charged at the time of purchase. All orders are subject to verification and approval before shipping.
How long does it take to process my order? Orders are typically processed within 1–2 business days. During peak seasons or holidays processing may take a bit longer. We process on business days only — no weekends or holidays.
Can I change my shipping address after ordering? Address changes are only possible before your order has shipped. Once a tracking number is issued, no changes can be made. If a package must be reshipped due to an incorrect address, an additional reshipping fee may apply.
SHIPPING & DELIVERY
Do you offer free shipping? Yes — Corvalie offers free shipping on all orders.
Which carriers do you use? We ship with USPS, FedEx, UPS, DHL, SF Express, and EMS, working with local couriers for last-mile delivery.
How long does delivery take? US orders typically arrive within 3–4 business days after processing. International orders ship from our fulfillment partners and times vary by destination.
How do I track my order? Once your order ships you'll receive a confirmation email with tracking details. Allow 24–72 hours for tracking to update. If tracking hasn't updated within 5 business days contact us at contact@corvalie.com.
What if my order is delayed? Delays can happen due to carrier issues, weather, customs, or incorrect address info. If your order is significantly delayed, contact our support team — store credit may be issued at our discretion.
My package shows delivered but I haven't received it — what do I do? Contact the carrier directly first to locate the package. Corvalie is not responsible for packages confirmed as delivered by the carrier. Report any issues promptly.
Are there customs fees for international orders? Orders outside the US may be subject to customs duties, taxes, or import fees imposed by the destination country. These are the responsibility of the recipient.
RETURNS & EXCHANGES
What is your return policy? We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
What condition must items be in to qualify for a return? Items must be unused, unworn, with original tags, and in original packaging. Your receipt or proof of purchase is required.
How do I start a return? Email us at contact@corvalie.com to initiate. Once accepted we'll send you a return shipping label and instructions. Do not send items back without prior approval — they will not be accepted. Returns ship to: 1334 River St, Missoula, MT 59801, United States.
What items cannot be returned? Certain items cannot be returned, including custom or personalized items and final sale items. Please contact us if you have questions about a specific item.
How do I exchange an item? Return the original item and once accepted place a new separate order for the replacement.
My item arrived damaged or incorrect — what now? Inspect your order immediately upon arrival and contact us right away at contact@corvalie.com so we can evaluate and resolve the issue.
Do EU customers have additional rights? Yes. EU customers have the right to cancel or return within 14 days for any reason. Items must be unused, with tags, in original packaging, with proof of purchase.
REFUNDS
How long does a refund take? Once we receive and inspect your return we'll notify you of the outcome. If approved, your refund is processed to your original payment method within 10 business days. If more than 15 business days have passed since approval contact us at contact@corvalie.com or +1 (929) 597-1593.
CONTACT & SUPPORT
How can I reach you? Email: contact@corvalie.com — Phone: +1 (929) 597-1593 — Hours: Monday–Friday, 9:00 AM–5:00 PM (MST). We respond to all inquiries within 24 business hours.